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Our Patient Participation Group [ PPG]

The overall aim of our group [ PPG ] is to develop a positive and constructive relationship between patients, the Practice and the community it serves, ensuring the practice remains accountable and responsive to all its patients needs.

Our group is affiliated to The National Association for Patient Participation (NAPP).      

Our group key roles are:-

1.  Create and improve two-way communication between patients, the Practice and the community it serves.

2.  To bring a sense of partnership between Practice and patients.

3.  Provide an avenue for patients’ input in the way facilities and services are planned and executed, to add humanity to, and influence those services.

4.  Provide constructive two-way feedback on patient and community needs, concerns and interests.

5.  Support the Practice in good health promotions, preventative medicine and health literacy

6.  Collect patient opinions and experiences to help the practice to evaluate its services.

7.  Communicate to the practice community and/or the wider community information about the practice.

8.   Liaise with the North Cornwall commissioning group of practices to share and develop best practice and/or resources.

Our Patient Participation Group Membership

All registered patients are welcome to join the PPG although, in the interests of effective decision making, membership of the core is limited to twelve. Specialist sub-groups may be formed to deal with specific topics utilising individual skills and interests.  Our group meets regularly approximately every 2 months. Members can be contacted through the practice receptionist.

The group consists of a Chairman, Secretary, Treasurer, and 6 group members including our Practice Manager. This group has been established for sometime, and hopes to expand, with a view to include respresentation from various age groups, to work with the practice improving patient care.

Stillmoor House Patient Trust Fund has over the years, carried out a significant amount of fund raising for the practice, enabling them to purchase various items of equipment to enhance patient care and improve the waiting area. This work has been greatly appreciated by the partners and staff.

Our Practice and PPG is one of ten local medical practices that comprise the North Cornwall Commissioning Group.

Aims and objectives include:-

    • A consortium based Patient Liaison group in order to engage with its patients to work together on shaping future services in General practice.


    • Communication links with patients about services being delivered and issues relating to the delivery and use of them; this may or may not be directed by local or national policies.

 NHS England summary 2014-2015

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