ACCESS TO MEDICAL RECORDS 

The Data Protection Act 1998 gives patients to right to view their medical records. Patients should apply in writing to the Practice Manager. 

CONFIDENTIALITY 

All members of the Practice Team comply with the Practice Confidentiality Policy to ensure that your medical records are protected. We provide a confidential service to all our patients, including under 16’s. The only reason we might consider passing on confidential information without your permission, would be to protect you or someone else from very serious harm. We would always try to discuss this with you first.

VIOLENT / ABUSIVE PATIENTS 

The NHS operates a Zero Tolerance Policy. Any violent or abusive patient will be removed from the Practice Register immediately

COMPLAINTS

The practice has a written Complaint Procedure. If you have any problems or concerns you wish to discuss, please inform a member of staff who will give you the relevant information.

SUGGESTIONS

If you have any suggestions that you feel would benefit both the Practice and Patients please ask to speak member of Staff.